This contract complies with our obligations as members of both HIES and the
Microgeneration Certification Scheme (MCS).
HIES Consumer Code
The aim of the Consumer Code is to guarantee a high-quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes. The Code is backed by the Trading Standards Institute (TSI) as part of a self-regulation initiative: The Consumer Codes Approval Scheme. Members of HIES agree to comply with the Code. See www.hiesscheme.org.uk for more information.The Microgeneration Certification Scheme
MCS membership demonstrates compliance to industry standards that companies strive to meet. Membership highlights to consumers that companies can consistently install to the highest quality every time.1. Acceptance of Proposal
1.1. The Quotation is valid for a period of 30 days from the date indicated. If you wish to proceed then you must sign both copies of this Contract, return one of these to our address and keep the other for your records. No contract is in place until we send an acknowledgement of the order to you. 1.2. Please read these terms carefully before signing them. If you need any explanations about them, please contact us using the address or telephone number provided. 1.3. This agreement is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales.Your Right to Cancel (See Section 9 below for more on your cancellation rights)
1.4. You have the right to cancel this contract without penalty during the ‘cancellation period’ without giving any reason. Your cancellation period will last for 14 days after you sign this contract. 1.5. To cancel this contract, you must inform us of your decision by a clear statement by letter sent by post or email to Solaris World, Solaris House, 16-18 Upper York Street, Wakefield, WF1 3LQ. You can telephone 03339960049 or email; customercare@solarisworld.co.uk. Any advanced payments you have made will be returned to you. If you want to cancel this contract after the Cancellation Period for any reason then you may have to pay costs and we may retain all or part of your deposit and further advanced payments, if made, as a contribution. See paragraph 9.1.1 for more on this.2. Our main obligation
2.1. We agree to carry out the work with all reasonable skill and care according to the standards set by the Microgeneration Certification Scheme (MCS) and according to the timetable set out in the Quote. Under the MCS scheme, only certified companies can enter into a contract with a customer for the sale and installation of a system. 2.2. We agree to carry out the work with all reasonable skill and care in the planning, installation and commissioning of the system described in the Quotation. The goods we supply will:- be of satisfactory quality.
- be fit for purpose; and,
- operate as we described to you.
The Timetable
2.2. We agree to supply the goods and carry out the installation work as specified in the timetable that we have agreed with you, and which is set out in the Quotation. Your acceptance of these terms indicates that you agree to proceed using that timetable. 2.2.1. We will make every effort to complete the work by the time agreed with you. You must appreciate, however, that sometimes delays may occur for reasons beyond our control. Such reasons may include, for example, severe weather. We cannot be held responsible for those delays. 2.2.2. If such delays occur, we will tell you as soon as possible and we will adjust the timetable by written agreement. 2.2.3. In the case of severe delays to the delivery of goods then you may be offered different products of equivalent specification, value and quality, so long as they are MCS certified. You can either accept that offer, wait for the products you ordered or choose to cancel the contract as detailed in section 9.2 and 9.3 below. This is in line with the Consumer Code and the [Supply of Goods and Services Act 1982).Consequence of delay
Consequence of delay caused by us
2.2.4. You will be entitled to compensation if we cause significant or unreasonable delay due to factors within our control. 2.2.5. In the case of severe delays to the delivery of goods or installation for reason that are within our control then you can cancel the contract as detailed in section 9.2 and 9.3 of this Contract.Consequences of delay caused by you
2.2.6. We will seek to accommodate small delays without recourse to compensation. 2.2.7. If any delay caused by you means that we incur extra costs, then we will adjust the price accordingly. The hourly and daily costs that result from any unexpected work are described in the quote.3. Our other obligations
3.1. We will carry out the work and all communication with you according to the Consumer Code. 3.2. We will ensure that the installation complies with the relevant MCS installer standard which in this case is NIC600282. 3.3. Once the installed system is commissioned, we will give to you any guarantees, test certificates and other relevant paperwork related to your goods and installation. We will aim to give you this when the system is commissioned but certainly no later than 28 days after commissioning. 3.4. We will also give you all the documentation required as detailed in the appropriate Microgeneration Installation Standard. If it is a requirement of the appropriate MIS installer standard, this will include the certificate showing that the installation has been registered with the MCS Installation Database. We will give you this within 28 working days of the commissioning date. 3.5. The guarantees we give you will cover the goods and installation and will comply with the Consumer Code. We will explain to you the terms of the guarantees both in writing and verbally. 3.6. We will ensure that the guarantees will be honoured should we fall into receivership, administration or bankruptcy during the term of the installer’s guarantee. Please see Section 8 of this contract for details.4. Your obligation to us
Advance payments
4.1. The Quotation we have given to you must explain when invoices will be sent and the amount due for each payment. 4.2. If we fall into receivership, administration, or bankruptcy your deposit and advance payment, if any, will be protected as detailed in section 8 of this Contract.Final Payment
4.3. We will issue you with an invoice for the balance outstanding on the contract price. This will become due only after the installation has been commissioned. 4.3.1. In the event of any alleged minor defect with the goods or installation, then you shall not be entitled to withhold more than a proportionate amount of the sum due. If you do withhold any amount after the due date because of any alleged minor defect, then you must give us as much notice as possible and state the reasons you are withholding the payment.Consequences of late payment
4.4. If you fail to pay the amount specified in an invoice by the due date, then we may charge interest until the full amount is paid. The interest rate we charge will be 3% above the base rate set by the Bank of England.Late payment of advance or ‘interim’ payments
4.4.1. If we do not receive payment by the seventh day after payment is due, then we may give you written notice that we intend to stop work on the installation. Once we have sent you this written notice, we may suspend all work until payment is made. 4.4.2. If you are in breach of this Contract because you have failed to make an agreed payment, and we have suspended work on the installation, then we may be entitled to recover any additional costs we incur. We will provide you with written notice containing full particulars of any claim for compensation within 21 days of any suspension of work. 4.4.3. We may require you to return and deliver up the goods to us. Failing this we will take legal proceedings to recover the goods or their outstanding value.5. Your other obligations to us
Supply of services
5.2. You must provide the following for our use free of any charge:- water, washing facilities and toilets;
- electricity supply;
- adequate storage space;
- safe and easy access to your property from the public highway;
- easy access to the location within the property where the installation is to take place by removing all belongings.
6. Change of works
6.1. If, after signing the contract, you want to change the work, you must consult with us first. We may be able to incorporate your changes into the installation provided that:- it is technically possible;
- we have the necessary resources;
- the necessary permissions are in place.
- confirm your request in writing; and,
- do so within 14 days of when you first tell us.
- by written agreement beforehand. if possible; or if not then
- by later written agreement; or if not then
- by referring to any priced documents. if this applies; or if not then
- by a reasonable amount for the work done or goods supplied.
7. Unexpected Work
7.1. The Quotation given to you details the hourly or daily costs that would result from any unexpected work due to site conditions or special circumstances beyond the control of the member. 7.2. Where unexpected work arises, we will tell you and ask how you want us to proceed. If you want us to continue, then section 6.3 of this Contract will apply.8. Delivery, Title and Risk and Workmanship Warranty
8.1. We will deliver the goods to the location detailed in the Quotation 8.2. In case we fall into receivership, administration or bankruptcy before we deliver the goods to you, we will ensure the money you pay us in advance. We will also ensure that our guarantees will be honoured should we fall into receivership, administration or bankruptcy during the term of the installer’s guarantee. We may do this through HIES Deposit and Insurance backed guarantees scheme or an equivalent scheme.9. Contract Cancellation
Your rights
9.1. Your rights to a cancellation period are detailed in sections 1.4 and 1.5 of this contract. 9.1.1. If you cancel this Contract after the period referred to in sections 1.4 of this Contract, then you may have to pay compensation for costs or losses reasonably incurred. We will try to keep those costs to a minimum. We have a right to retain all or part of your deposit and further advance payment, if made, as a contribution. 9.1.2. If you want the work to start during the cancellation period referred to in section 1 .4 then you must request this in writing and sign the request. If we start the work on the installation and you later decide to cancel the contract within the cancellation period described in section 1 .4 then you may be responsible for the costs of the goods and services already supplied and for making good the property. 9.2. If there is a serious delay to the delivery of goods or installation for reasons that are outside your control then you will be entitled to cancel the contract and receive a full refund. This is in line with the Consumer Code and the [Supply of Goods and Services Act 1982]. 9.3. Additionally, if we are in serious breach of our obligations as detailed in this Contract then you have a right to:- cancel the contract and receive an appropriate refund; or,
- request a repair or a replacement; or,
- ask for compensation.